Nuance employee no better than its recognizer

A friend just sent me this email:

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I love this anecdote in today's Merc... http://www.siliconvalley.com/mld/siliconvalley/11191006.htm

No more of those multiple-choice menus. Just say what you want to do, and -- like magic -- you'll be routed to the right person.  Or so they say. The technology flunked the test when this reporter called 1-888-NUANCE-8.

The speech-activated operator instructed: ``You can say, `I'd like to speak to a Nuance sales representative.' Or, `I need driving directions.' ''

I replied: ``I want to speak to someone in media relations.''

Operator: ``Sounds like you're asking about demos. Is that right?''

Reporter: ``No.''

After another try, the operator transferred the call to a real person -- who couldn't help, either. ``I'm sorry,'' she said. ``My database works by name-recognition only. I don't have an org chart that says who does what. OK?'' And then she hung up.

Comments

[Vox Populi]

Another case of the cobbler's son having no shoes?